Our Privacy Policy

We all need some privacy and at Dears Pharmacy we resepct yours

Barrie Dear Limited (“Dears Pharmacy”, “we”, “us”, “our” ) are committed to protecting and respecting your privacy. This policy (together with our Terms of Website Use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.  For the purpose of the UK General Data Protection Regulation (“UK GDPR”) the data controller is Dears Pharmacy, 645 Ferry Road, Edinburgh, EH4 2TX. We are registered as a data controller with the Information Commissioner’s Office and our registration number is ZA355491.


We may collect and process the following data about you:

  • Information that you provide by filling in forms on our site www.dearspharmacy.co.uk (our site). This includes information provided at the time of registering to acquire goods on our site, or requesting further services. We may also ask you for information when you report a problem with our site.
  • If you contact us, we may keep a record of that correspondence.
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of transactions you carry out through our site and of the fulfilment of your orders.
  • Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
  • Your marketing and communications preferences.


The information we hold will either have been provided directly by you (e.g. as you interact with us) or be collected by automated technologies as you interact with our website. As you interact with our website, we will automatically collect technical data about your browsing actions and patterns. We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. We collect this personal data by using cookies and other similar technologies. Please see our cookie policy for further details.


We have set out below a description of all the ways we plan to use your information, and which the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. We may process your information for more than one lawful ground depending on the specific purpose for which we are using your information.

Purpose/ActivityType of InformationLawful Basis for Processing
To register your interest in Dears Pharmacy.

Contact details

Profile details

Marketing and communications preferences

Performance of a contract with you.



To carry out obligations arising from any contracts entered into between you and us.

Contact details

Financial details


Performance of a contract with you.

Necessary for our legitimate interests (to obtain payment and/or recover debts due to us).

To manage our relationship with you which will include:

(a)     Notifying you about changes to our services, terms or privacy notice

(b)    Enable you take part in surveys and/or interactive features of our service, when you choose to do so.


Contact details

Profile details




Marketing and communications preferences

Performance of a contract with you.

Necessary to comply with a legal obligation.

Necessary for our legitimate interests to study how visitors use our website, to develop our website and grow our business.


To administer and protect our business and our website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data).


Contact details

Profile details

Technical data

Performance of a legal obligation.

Necessary for our legitimate interests of running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise.

To manage our relationship with visitors to our website, including responding to correspondence.


Contact details

Profile details

Records of correspondence


Performance of a legal obligation.

Necessary for our legitimate interests to improve our services.

To ensure that content from our site is presented in the most effective manner for you and your computer.Technical informationNecessary for our legitimate interests to better understand visitors to our website and their use of our services, to keep our website up to date, to develop our business and to inform our marketing strategy.
To provide you with information about products, or services that you request from us or which we feel may interest you, where you have consented to being contacted for such purposes.

Contact details

Marketing and communications information



Necessary for our legitimate interests to develop our products and services and to grow our business.


We may use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post or telephone. We will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you. Where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please contact us through our Contact us page available by clicking here. We do not disclose information about identifiable individuals, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.

Our relationships with third party service providers are governed by contractual provisions with us and they only have access to personal information to perform the described purposes and may not use it for other purposes.


The personal information that we collect is stored within the UK and European Economic Area (EEA). However, there may be some circumstances where it is necessary to transfer and store personal information at a destination outside the EEA. It may also be processed by staff operating outside the UK and EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data treated in accordance with and subject to the requirements of the UK GDPR. All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


We will only retain personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.


We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006. We may disclose your personal information to third parties

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

  • If Dears Pharmacy or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Website Use and other agreements; or
  • to protect the rights, property, or safety of Dears Pharmacy, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction


Under the UK GDPR and Data Protection Act 2018, you have the following rights:

  • Right of access – You have the right of access to information we hold about or concerning you.
  • Right of rectification or erasure – If you feel that any data that we hold about you is inaccurate you have the right to ask us to correct or rectify it.  You also have a right to ask us to erase information about you where you can demonstrate that the data we hold is no longer needed by us, or if you withdraw the consent upon which our processing is based, or if you feel that we are unlawfully processing your data.
  • Right to restriction of processing – In certain circumstances, you have a right to request that we refrain from processing your data.
  • Right of portability – In certain circumstances, you have a right to receive any personal data that you have provided to us in order to transfer it onto another data controller.
  • Right to object – In certain circumstances, you have a right to object to our processing of your personal data.
  • Right to withdraw consent -In the circumstances where you may have provided consent to the collection, processing, and transfer of personal information for a specific purpose has been provided, you have the right to withdraw consent for that specific processing at any time.

To exercise any of these rights, please contact Dears Pharmacy’s Data Protection Officer using the contact details below.


Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


Any changes we may make to our privacy policy in the future will be posted on this page. This privacy policy was last updated in November 2022.


Questions, comments, and requests regarding this privacy notice are welcomed and should be provided through our ABOUT page.

If you have a concern about the way we are collecting or using personal information, we would ask that you raise your concern with us in the first instance by using the contact details above.

You also have a right to lodge a complaint with the Information Commissioner’s Office (ICO) should you feel that we have not handled your information in line with legislative and regulatory requirements. They can be contacted at:

The Information Commissioner’s Office – Scotland
Queen Elizabeth House
Sibbald Walk

Telephone: 0303 123 1115

Email: Scotland@ico.org.uk


Information Commissioner’s Office
Wycliffe House
Water Lane
Telephone: 0303 123 1113

Website: www.ico.org.uk

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