DR.ONLINE - A DEARS PHARMACY PARTNERSHIP
I NEED HELP WITH GENERAL PRACTICE
I NEED HELP WITH MENTAL HEALTH
I NEED HELP WITH SELF-REFERRAL
BOOK A DR. ONLINE SERVICE
Additional healthcare options, through Dears Pharmacy
At Dears Pharmacy, we provide a wide range of face-to-face, pharmacist-led healthcare services across Lothian, Fife, Glasgow and Tayside.
Sometimes, however, you may need a service or type of medical support that we don’t provide directly.
Through our partnership with Dr.Online, we can offer access to additional private healthcare services, including online GP consultations, mental health support, medical documentation and referrals.
These services are delivered remotely by Dr.Online’s healthcare professionals, giving you another option when your healthcare needs extend beyond our own pharmacy services.
BOOK A DR. ONLINE SERVICE
Select the service you need using the booking form below. You can review the available options, appointment information and applicable charges before completing your booking.
All appointments and requests made through this form are handled by our healthcare partner, Dr.Online.
Not sure which service is right for you? Explore the available options below.
How Dr. ONLINE WORKS
Pharmacy care first.
Additional support when you need it.
Our pharmacists provide a wide range of in-person clinical services, including health checks, vaccinations, consultations, treatments and advice.
We believe in the value of accessible, personal healthcare, delivered by experienced pharmacists in your local community.
If you haven’t already, you can explore our existing pharmacy services to see whether we can help you directly.
Dr.Online complements these services by providing access to doctors and other healthcare support remotely, particularly when your needs fall outside the services available at Dears Pharmacy.
Some services do not require a video appointment. Additional examinations, investigations or face-to-face appointments may be recommended where appropriate.
Choose, book, receive, continue.
1 - Choose YOUR SERVICE
Select the type of consultation, medical documentation or referral you need.
2 - Complete your booking
Depending on the service, you may be asked to complete a questionnaire, provide identification or choose a video appointment.
3 - RECEIVE YOUR ASSESSMENT OR CONSULTATION
Dr. Online’s healthcare professionals review your information and, where required, meet with you remotely.
4 - Agree the next steps
Depending on clinical suitability, you may receive advice, a treatment plan, a private prescription, medical documentation or a referral.
DR.Online SERVICES
GENERAL PRACTICE
Dr.Online offers private GP consultations and medical documentation services for patients who need access to a doctor or support with matters that cannot be addressed through our existing pharmacy services. The following options are available.
GP Video Consultation
Private video consultations with a GMC-registered GP for adults aged 18 and over.
Discuss a range of general medical concerns and receive clinical advice about your symptoms, health and possible next steps. Where appropriate, the GP may recommend treatment, issue a private prescription or arrange further investigation or referral.
Children's Online Consultation
A GP-led video consultation for parents or guardians seeking advice about their child’s health.
Suitable for a range of childhood health concerns, including common illnesses, skin problems and developmental questions. An eligibility assessment is required before booking, and the GP may recommend a face-to-face examination if necessary.
Dermatology Online Consultation
GP-led consultations for common, non-urgent skin conditions, including acne, eczema, psoriasis and other skin concerns.
The GP can review your symptoms and discuss appropriate management. This is not a specialist dermatologist appointment and is unsuitable for suspected skin cancer, changing moles or conditions requiring physical examination.
Men's Health Consultation
Confidential GP consultations for a range of men’s health concerns, including prostate health, hormonal issues and wider physical or emotional wellbeing.
Your GP can discuss your symptoms, provide advice and recommend further assessment or specialist referral where appropriate.
Women's Health Consultation
Dedicated GP appointments for women’s health, including menopause and perimenopause, reproductive health, fertility concerns and hormonal conditions.
These consultations provide time to explore your symptoms, discuss available options and agree an individual approach to your care.
Sick Note Video Consultation
A private GP consultation for patients who need medical documentation relating to an illness or their ability to work.
Following an assessment, the GP may issue a private sickness certificate where appropriate.
Important: These certificates are not NHS Med3 fit notes, and employers may choose not to accept them. Check your employer’s requirements before booking.
Disability Access Support Letter
A service for adults who need medical documentation explaining how a disability or health condition affects their daily activities.
Subject to the evidence provided and clinical review, a GP may issue a letter supporting requests for accessibility arrangements or assistance.
Travel With Medication Letter
If you are travelling abroad with prescribed medication, you may need medical documentation confirming your treatment.
Dr. Online can review your prescription information and, where appropriate, provide a supporting letter explaining your medication and its medical purpose. Always check the requirements of your destination before travelling.
Self-certification Sickness Certificate
For the first seven calendar days of sickness absence, employees can normally self-certify without needing a medical fit note.
Dr. Online offers an optional private self-certification document that can be requested online without a video consultation. Check your employer’s requirements before purchasing this service.
Self-certification Sickness Certificate
For the first seven calendar days of sickness absence, employees can normally self-certify without needing a medical fit note.
Dr. Online offers an optional private self-certification document that can be requested online without a video consultation. Check your employer’s requirements before purchasing this service.
MENTAL HEALTH
Mental health and emotional wellbeing can affect many aspects of everyday life. Through Dr.Online, adults can access private GP-led mental health consultations and additional forms of support.
Mental Wellness Consultation
A dedicated 30-minute online GP appointment to discuss mental health concerns, including anxiety, depression, stress, sleep difficulties and obsessive-compulsive symptoms.
Your GP can help assess your concerns, explore management options and recommend further support where appropriate.
Mental Health Coaching
GP-led coaching appointments focused on lifestyle, emotional wellbeing and practical approaches to managing everyday challenges.
These sessions can help people explore habits, goals, resilience and strategies for improving wellbeing. Coaching is distinct from psychological therapy and is not a substitute for clinical mental health treatment when that is required.
FLOW Neuroscience
Dr.Online also offers clinical assessment and support for adults considering FLOW Neuroscience, a home-based medical device treatment for depression.
FLOW uses transcranial direct current stimulation (tDCS). A clinician assesses whether it is suitable and can provide ongoing monitoring and support. Separate equipment and continuing support charges apply.
SELF-REFERRAL
Some healthcare needs require additional tests, investigations or assessment by a specialist.
Dr.Online provides services that allow patients to request referrals or investigations, subject to clinical review.
Online Self-referral
An online questionnaire-based service through which you can request a specialist referral, blood test or diagnostic imaging.
Your information is reviewed by a clinician, who will assess whether the requested referral or investigation is appropriate. A video consultation is not normally required initially, although further assessment may be recommended.
Referral Letter Video Consultation
A private video consultation with a GP for patients who would like to discuss their need for further assessment or specialist care.
The GP will review your concerns and, where clinically appropriate, can provide a referral letter to support the next stage of your healthcare.
USING DR.ONLINE - TIPS
Explore Dears Pharmacy first. Check whether our face-to-face, pharmacist-led services can meet your needs.
Choose the right service. Explore the General Practice, Mental Health and Self-referral options before booking.
Book through Dears Pharmacy. Use the booking form on this page to access our Dr.Online partnership.
Be prepared. Have your relevant medical information ready and check the costs before confirming your booking.
DR.ONLINE FAQs
Is Dr.Online part of Dears Pharmacy?
Dr.Online is an independent, third-party healthcare provider working in partnership with Dears Pharmacy.
Our own pharmacy services continue to be provided face-to-face by our pharmacists. Dr.Online consultations and related clinical services are delivered separately by Dr.Online’s healthcare professionals.
Do I need to visit a Dears Pharmacy?
No. Dr.Online services are provided remotely, usually through a video consultation or online questionnaire.
If a physical examination, test or other in-person assessment is needed, the clinician will advise you about the next steps.
Can I receive a prescription or medical letter?
Where clinically appropriate, Dr.Online GPs may issue private prescriptions, medical letters or referrals.
These are not guaranteed as part of booking a consultation. The clinician will decide what is appropriate following assessment.
How much does the service cost?
Dr.Online is a private healthcare service, and charges vary according to the consultation or service selected.
The cost of your chosen service will be shown during booking. Additional charges may apply for medication, investigations, medical equipment or follow-up care.
Does Dr.Online replace my NHS GP?
No. Dr.Online provides an additional option for private medical support. It does not replace your regular GP, ongoing NHS care or services that require face-to-face assessment.
Is Dr.Online suitable for urgent medical problems?
Dr.Online is not an emergency service.
For urgent healthcare advice in Scotland, contact your GP practice or NHS 24 on 111. For urgent mental health support, you can also call 111 and select the mental health option. If someone’s life is in immediate danger or there is a medical emergency, call 999.
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