Dears Pharmacy

Return to UK Pre-Departure COVID Test- Antigen Test & Certificate (Not Day 2)

Dears Pharmacy Covid-19 Test

Approved self-tests by Hughes (ACON) 

*This is not a day 2 test - this is a pre-departure test required for leaving and entering the UK.

  • Approved for entry into the UK
  • Approved for use by the EU
  • Next day delivery (order before 14:00 weekdays - Sat and Sun orders will be dispatched on Monday for Tuesday arrival)
  • Rapid results (under 6 hours)
  • Gentle nose self-swab
  • CE-marked
  • QR-code secured result certificate sent by email

How to order your self test:

To make getting tested as easy as possible you can take the test from the comfort of your own home by ordering our Rapid Antigen self test.

Simply follow the link below to order your Rapid Antigen Self Test which will be delivered to your home.

Once you have received the test follow instructions on your confirmation email to take the test and register your results.

If you have misplaced the confirmation email click here to register instead.

Price: £25

Availability

This service is available in / from the following pharmacies:

Select your preferred pharmacy to visit their page and enquire about this service or just pop in when it suits you.

1. Get your test delivered before you travel

Receive your rapid antigen test which is delivered via next day delivery using the Royal Mail.

2. Take your test

Take your test from the comfort of your home/hotel. Follow our video and instruction guide with a quick non-invasive swab. Upload your results online, using our portal.

3. Get your results and travel

We are one of the fastest certificate issuance companies in the UK. As soon as you are tested you will get your results within 1 – 6 hours. (Usually within 1 Hour).

Click and Collect

If  you prefer you can book and collect your test to take with you at one of our locations across Edinburgh & Fife.

Price: £25

FAQs

My antigen test has been rejected - what should i do next?

Tests are rarely rejected. In most cases, this is because you have not followed the steps clearly as per the video. Our dedicated team will provide a reason for rejection. If there is something that can be salvaged or rectified, our team will help you to do this.

My QR code is not working what should i do?

If the QR code is not recognisable, then try to enter it manually using the 16 digit number given on activation card. If you still have any issues, please contact Info@dearspharmacy.co.uk for further help.

My test is inconclusive, what should i do?

In extremely rare circumstances a test may show an inconclusive result. If you have done all the tests and your test is not giving any result, then this is a test that must be repeated. Unfortunately, it means that your swab result was unrecordable. If this is the case, we recommend trying an alternative test. Please contact us with evidence if this happens and we can try and help you with this. If there is enough time, we are happy to send out another test kit to you.

My test certificate has missing information?

Our tests are conducted and certificates are provided with guidance for the uk government website for private providers. We will always include the minimum requirement. In some cases, we will add more than the minimum required to try and aid passengers, as often airlines and countries change their rules.

It is important that you do your test in good time. Don’t do it too early, or too late. We do provide rapid turn around time, therefore if you notice any mistakes or errors, please flag this up right away and a member of our team will help rectify this right away. Please allow enough time for this, as guidance for airlines, countries and airports change often. It is up to you to ensure your information is correct.

What happens if i test positive?

If you test positive for your test, you will receive an email which will inform you of the regulation you would have to follow.

What happens if i am unable to submit my test from the application?

We understand technology can sometimes not work for a number of reasons. Rest assured, we can help. If you are not able to submit your test using our application due to any reason then, you can send an email to us at Info@dearspharmacy.co.uk here we will give you instructions on how to submit it manually.

How is my test delivered?
Your test will be sent to you using Royal Mail Tracked next day delivery. These are sent out the following working day after purchase, Monday to Friday.
Is this the correct test for my destination?
Requirements for travel are constantly changing. It is your responsibility to check with your airlines and travel destination if a rapid antigen test can be used to enter that country.
Receiving your certificate?
We verify results photos throughout the day, seven days a week, and generally send out result certificates within hours of photos being uploaded. However, please be aware that it can occasionally take longer to send out certificates (up 6 hours), particularly if photos are uploaded at night. If you haven't received your certificate within 12 hours please check your "spam"/"junk" mailbox before contacting us.
Can a rapid antigen test fail?

On rare occasions an antigen test can give an "inconclusive" result, particularly if the testing instructions are not followed correctly.

Is the insert included?
Yes an insert with instructions is included in the box upon delivery.
Can I speed up my order?
This is not possible, however we aim to deliver all tests as quickly as possible.
Do you offer wholesale or corporate testing?
Yes we do, please contact info@dearspharmacy.co.uk for more information.
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